Case Management

Smarter client communication and document collection.

Experienced case managers, supported by our proprietary software, handle client intake, document collection and status updates through a client portal branded as your own, under your attorney's supervision.

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Client communication
Document collection
Deadline and USCIS notice tracking
Case status updates
Weekly reports to your attorney
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NO HIRING
NO TRAINING
NO PAYROLL
SOFTWARE INCLUDED

Support Tailored
to Your Firm Size

Who we work with

Solo and Small Firms

Your caseload is growing faster than your team. Hiring and training aparalegal takes months, with no guarantee of retention.

Our solution: case drafting on demand, with a case manager added when you need one, so your time goes to strategy, consultations and review.

HOW WE WORK TOGETHER:

  • Start with one case. Send us a petition you would otherwise draft at night, at half our fee.

  • Pay per case. Flat fee, starting at $500. No monthly minimum, no contract volume.

  • Keep your format. We use your templates and house style, or ours if you prefer.

  • Add a case manager when you are ready. Client emails and document chasing, from $1,000 per case.

Who we work with

Growing Firms

Your firm needs consistent quality and the same people on every matter, not a rotating pool of freelancers.

Our solution: a dedicated drafting team and case manager who stays with your firm and deliver the same quality on every matter.

WHAT WE DO DIFFERENTLY:

  • The same senior paralegal on every matter, with a named backup briefed on your formats.

  • A second review inside Goodcase before any package reaches your attorney.

  • Your templates, your style, agreed in a workflow session before the first case.

  • Quarterly volume terms. Immigration is seasonal. A slow month costs nothing if the quarter lands, and there is never a shortfall invoice.

  • Case managers placed in your firm to take client contact and document collection off your associates.

Who we work with

Large and High-Volume Firms

High petition volumes require one consistent standard, reliable capacity and full compliance with your firm's security requirements.

Our solution: a dedicated team with reserved capacity, one quality standard across every petition, and security terms agreed with your IT team before any case data is shared.

COOPERATION AT VOLUME:

  • Reserved capacity for your firm, not a place in a general queue.

  • A named team with a lead who knows your matters, and first call on expedites.

  • One standard across every package: your templates, a shared checklist, and a second internal review.

  • A weekly pipeline call with your team.

  • Coverage across time zones. Our team works from Europe, Latin America and India.

What your case manager does:

  • Runs intake with your clients and collects every document through your firm-branded client portal.

  • Answers client emails within 24 hours, following your firm's policy and tone.

  • Collects and organizes documents for drafting and your review, so you always knowwhere each case stands.

  • Tracks deadlines, receipt notices and USCIS correspondence.

  • Sends your attorney a weekly status summary.

Scope of service:
In Case Drafting, our team does not contact your clients. In Case Management, your case manager communicates directly with your clients, under your attorney's supervision. Legal advice, strategy and final decisions remain with your attorney.

Your case manager:
Before the engagement begins, you review the profile and experience of the case manager assigned to your firm. A named backup, familiar with your files, ensures continuity during holidays or absence.

1000+
cases prepared
$2000
saved per case*
24 hours
maximum client reply time
* Compared with preparing the same package in-house at typical associate and paralegal billing rates.
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For solo attorneys like me, this is a very important to have a great team that can help in gathering all the evidence, handling communication with clients, assembling all the documents, especially for business immigration cases like O-1 visas or E-2 visas. So having Goodcase by my side really helps me to sleep at night. It's a great team. They are on top of all the clients that I assign to them. They are doing a tremendous work. It's been just an amazing journey having them by my side, and being able to grow as fast as I am. Without Goodcase, that would not be possible.

Ilona Szymkowicz
Founder and Owner

Szymkowicz Law

Miami, Las Vegas

HOW WE PROTECT YOUR DATA

  • Encrypted storage and a secure client portal

  • Access limited to assigned personnel

  • Confidentiality agreements signed by every team member

  • Compliant with strict EU data privacy law (GDPR)

  • Documented backup and recovery process

A Few Things You Might
Want To Ask Us

Who will be my case manager?

Will my clients know they are working with Goodcase?

Does my case manager give legal advice?

How quickly can a case manager start?

How much does case management cost?

Can I combine case management with case drafting?

Let’s Lighten Your Client Workload

A dedicated case manager keeps your clients informed and their documents organized, so your attorneys can focus on legal work.

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Contact

Need reliable team to support your law firm? Let's build something great together.

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